Created: June 2009 Last Revised: January 2018 Due for Review: January 2019
All content on the website located at www.dpsionline.co.uk (the “Website”) is copyrighted by Helena El Masri (“the Provider”). Helena El Masri offers courses on the Website (as an “Online Course Provider”) and interpreting and translation services (as a “Services Provider”) herein after named collectively “the Provider”).
Accuracy of Information. Although the Provider endeavours to ensure the accuracy and integrity of the Website and Online Course materials, there are no guarantees as to its completeness or correctness. Therefore, a possibility exists that the Website or Online Course materials could include inaccuracies, omissions, typos or errors. The Provider shall not be liable for any decision made or action taken based on reliance upon the information contained or provided through the Website or the Online Course materials. Should a student find any such inaccuracies, please contact us with a description or reference to such inaccuracies.
Disclaimer. All Online Courses are provided “As-is” and as available. We expressly disclaim any warranties and conditions of any kind, whether express or implied, including, but not limited to, the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We make no warranty that the Online Courses: (a) will meet your requirements; (b) will be available on an uninterrupted, timely, secure, or error-free basis; or (c) will be virus free, accurate, reliable, complete, legal, or safe due to the interchangeable reliability of the Internet. We expect students to use laptops and/or desktops as mobile devices have limited functionality and compatibility with e-learning platforms. We cannot be held responsible if students do not inform us of any difficulties technical or otherwise that impact the access or submission of coursework.
- Learner’s Registration and Payment
1.2 Payment. Upon enrolment in any of the Online Courses, you agree to, in a timely manner, pay the tuition fee set forth in the registration process (“Tuition Fee”) for your chosen Online Course. You agree to make such payment either by cheque, bank transfer or credit/debit card via a personal PayPal account for any of the services available on the website. You may terminate your enrolment in your chosen Online Course at any time, however after payment has been made you must take note of our Refund Policy.
1.3 Withdrawals. To withdraw from a course, you must contact us directly. Refunds will be considered according to our Refund Policy. Please read below to familiarise yourself with your rights.
2. Learner’s access to Courses
2.1 Access. After successful registration, meaning after you pay for your chosen course, you will be given a username and a password to access the Student’s Area. You are entirely responsible for maintaining the confidentiality of your password. You agree not to share your username, password or access any Online Course materials with any other person. To avoid inappropriate use of your access to the Student’s Area, you agree to supply a personal email not registered or affiliated with a company, firm, university, college or agency. You agree to notify us immediately if you suspect any unauthorized use of your password or access to your account. You are solely responsible for any and all use of your account.
Access to your chosen Online Course, via the Student’s Area, is non-transferable and intended solely for your personal use. Access to the course materials is valid during the period you are participating in your chosen course and printing of such materials should be solely for your personal training needs.
Users enrolled in any particular Online Course will have access to the materials pertaining to the chosen Online Course, and to any other services described in the outlined structure for that course. If a learner chooses to withdraw from classes, and/or the course, such access will be suspended until such time the student resumes classes, within the time allocated to complete such course. When learners finish their Online Course, access to the Student’s Area ceases.
2.3 Modification. The provider reserves the right, at any time, to modify, suspend, or discontinue the Website Services or any part thereof with or without notice. You agree that the provider will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Website Services or any part thereof.
2.5 Your Responsibilities. You are responsible for (a) all equipment necessary to access your Online Course such as computer, video camera, headphones and microphone, necessary software and updating these regularly; (b) ensuring a fast and reliable access to the Internet to avoid problems with connectivity, and (c) any fees related to such connection, and for the cost of all use of the Website Services accessed through your account.
3. Support available to Learners
3.1 Technical Support. You may contact the Provider 24/7 by email or Skype (dpsionline) if you experience difficulties connecting to or using technical features of the Online Course during the period of time for which you have paid the applicable Tuition Fee. The Provider endeavours to answer within reasonable time during regular working hours and requests made outside business hours may take longer to get a reply.
3.2 Content Support. The provider provides no support for questions related to the content or design of the Online Courses. The provider does, however, encourage your content-related feedback, and will forward feedback and inquiries to the Online Course content developer.
3.3 Maintenance. While the Provider endeavours to make access to the Online Courses available to you 24 hours per day, 7 days per week, there will be exceptions for regularly scheduled maintenance which may result in short downtime periods. The Provider reserves the right to change its availability policy from time to time, and therefore the Provider does not guarantee that the Online Courses will be uninterrupted, nor does it warrant continuity of any particular feature or content of the Online Courses.
4.1 Any form of malpractice and plagiarism shall be submitted to the Provider for investigation. All complaints must be made in writing within 14 days of such malpractice taking place. After such date, the Provider reserves the right to resolve the matter with a conclusive reply in writing without resorting to an investigation.
4.2 For the Community Interpreting Course Online in particular, the Provider expects learners to submit a Portfolio that reflects their personal ideas and research. Plagiarism is not accepted in any form. The Provider shall reserve the right to refuse a Portfolio that contains information found in third parties works (e.g. copied from books or the internet), and to request a further fee from the learner should a re-submission be necessary. Learners will be reminded of this policy, which was signed before the course started and asked to explain their actions. Depending on their answer and the extent of the plagiarism, the learner will either be given a warning or be expelled from the course. In the event of the former, if the coursework of such learner is found a second time to contain text found in third parties works, such learner will be removed from the course forthwith, no appeal allowed.
5. Disciplinary Procedures – Learners
5.1 The Provider will treat all complaints on their own merits by first acknowledging receipt of the complaint and offering a resolve within 14 days. The Provider will proceed to investigate the complaint by contacting those involved to ascertain facts and deal with the relevant issues. Investigations can take up to 45 days.
5.2. Complaints made by learners on the Community Interpreting courses with follow the following procedure:
5.2.1. If a learner feels they would like to complaint regarding their course, the learner must initially discuss the problem with the Course Tutor. If this initial discussion does not satisfy the learner then they should contact in writing the Lead Assessor (Helena El Masri). This correspondence should clearly state the reason and details of the complaint. The Lead Assessor shall seek the opinion of another independent Course Tutor and or pass the matter to the Lead Internal Verifier.
5.2.2. The Lead Internal Verifier will then collate all evidence regarding the complaint and a report will be sent to the learner, the Course Tutor and the Lead Assessor. If following the report, the learner feels they still have not been treated fairly they need to inform the Lead Internal Verifier who will let the Awarding Body have copies of all documents they might request. It is only at this point that we can then inform the Awarding Body to ask for help, guidance and information.
5.2.3. If any contact is made with the Awarding Body prior to this process being fully completed the Awarding Body will take no action.
5.3. Learners who are found to be in breach of any policies covered in this document may be expelled from the course without option to appeal.
6. Appeals made by Learners
6.1 Most complaints will be dealt with by our disciplinary procedures above, with a view to provide a solution that is fair and appropriate. However, in situations where a resolution is not possible, any appeal related to malpractice and/or maladministration shall be lodged within 7 days of any final resolution being made by the Provider. The Provider shall reply within 48 hours with a plan to resolve the appeal. The learner in question shall be kept informed of the outcome of the appeal within 30 days.
6.2. Appeals concerning Plagiarism by a learner enrolled in our Community Interpreting Course, when a Portfolio has been refused, deemed incomplete or unsatisfactory, shall be investigated on an individual basis and each case taken for its own merits. Please read Point 5 above.
6.3. Appeals made directly to One Awards (the “Awarding Body”), and subsequently submitted to DPSI Online, will be investigated according to its own merits. Where appeals concern a learner who failed to complete the Portfolio to an acceptable standard, failed the Other Language (OL) final assessment or did not submit all coursework required to meet the criteria set by the Awarding Body, the Course Tutor and Internal Verifier reserve the right to decide that such Portfolio is not at the required standard for the learner to receive a Level 3 Certificate in Community Interpreting. Procedures will differ according to each case and will be explained to learners, these are by no means exhaustive, but some reasons and courses of action will be:
6.3.1. Other language coursework not up to standard (this includes Role Play, Sight Translation and Glossary) – Learners may request a second opinion at a cost of £50 per item failed. The item submitted will be re-evaluated by a third independent assessor who will either revoke or confirm the initial decision. In case a learner has to resubmit OL work to achieve certification, this will incur a further cost for new assessment.
6.3.2. Incomplete Portfolio – Should learners be found to have incomplete portfolios, they will be asked to resubmit the relevant items, free of charge, within a 3-day deadline. Failing which learners will have to resubmit their Portfolios for certification, at a further cost with a new cohort of students at a later date. If a learner has passed the OL assessment and remaining criteria has not been met by a different medium then learner needs to resubmit individual tasks within a deadline and at a further cost. Such resubmission fee will be determined according to the criteria missed.
7. Limitation on Liability
The Provider makes no warranty or representation that the e-learning platform used will be compatible with all operating systems, that it will be secure and that all information provided will be accurate and the courses provided will result in your qualification.
Although all tutors used are adequately qualified and courses provided are of high standards and quality, fit for a particular purpose, e.g. coping with respective exams or achieving a qualification at level 3, learners are ultimately responsible for successfully achieving their particular objectives.
The Online Courses offered on this website are intended for use within the United Kingdom. Classes are scheduled and held during GMT or BST. Those who choose to access this site outside of the United Kingdom are responsible for compliance with local laws to the extent that local laws are applicable. The Provider reserves the right to change the contents of the website, its e-learning platform and the terms of these policies any time and without notice to you. You will be bound by the Policies in force during your time studying with the Provider and at any time in future in case of complaints.
9. Term and Termination
10.1 Export Controls. No content or materials may be downloaded from the Website or otherwise exported or re-exported for third party use in the United Kingdom or abroad. Copyright violations shall be dealt with according to the law in force in the United Kingdom.
10.2 Rights. The Provider retains all rights to the Online Courses and users may not assign, resell or transfer any of the rights under these Terms to any third party.
Helena El Masri
20 Kingsland Close