Refund Policy

DPSI Online Refund Policy

 Created: June 2009                                            Last Revised: January  2021                                         Due for Review: June 2021

Upon payment for any of our courses, you will be entering into a legally binding contract with Helena El Masri on the basis of our ‘Terms of Use‘ and this Refund Policy. Please read the General Terms of Use carefully before you accept your offer.

You have a statutory right to cancel your contract within 14 days (cooling-off period) without giving any reason. This cancellation period ends 14 days after the date of the start of the contract (the day you pay for the course). Once the 14-day cancellation period expires no refund will be given.

To exercise the right to cancel, you must inform us of your decision by email to:, or in writing to: Helena El Masri, 20 Kingsland Close, Shoreham-by-Sea, West Sussex BN43 6NQ, UK.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If your chosen course starts during the cancellation period (i.e. during the 14-day cancellation period), then accepting this agreement is your written request for us to provide the service. This means that you will not be able to cancel the agreement and ask for a total refund. However, during this 14-day cooling period, you are still entitled to a partial refund in which you have to cover the services provided during the time up to when you informed us of your decision to cancel. This will include an administration fee of £50, plus any tutor’s teaching time, and/or access to digital content related to your chosen course.

Refunds of Certification Fees are non-refundable once we register the student with the respective Awarding Body.

We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel your contract, provided we have all relevant information (contact and payment instructions). We will make the reimbursement using the same means of payment as you used for the initial transaction unless expressly agreed otherwise.

According to the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, should you wish to dispute a decision please click the following link EuropeanOnline Dispute Resolution platform.

DPSI Online reserves the right to cancel a course if the minimum number of students is not reached. In this instance, students will be transferred to the following available course. Alternatively, if students are unable to attend the course at a later date, a full refund will be issued upon request.

No refund is given to students enrolled in short courses of 10 hours. Once a student pays for a short course, DPSI Online enters into a contract with the tutor for the provision of these 10-hour courses and this contract is binding.

Students should read the description of the course they are enrolling on and not expect any further services other than those offered on the website. Should a student decide to withdraw from these courses and/or not complete it within the allocated time the student cannot claim any of the missed sessions.